.Privacy Policy
Driveflow Enterprises
Last Updated: Dec 2024
At Driveflow Enterprises, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website or rent a vehicle from us.
We may collect the following types of personal information:
Full name
Email address
Phone number
National ID or Passport number
Driver’s license details
Billing address and proof of residence
Mobile Money (e.g., M-Pesa) details
Bank account details (when necessary)
Credit/Debit card details (processed securely via third-party gateways)
Rental history
Vehicle preferences
Pickup/drop-off locations
Rental period
IP address
Browser type and version
Pages visited and time spent on the site
Cookies and similar tracking technologies
We collect your information for the following purposes:
To process and manage car rental bookings
To verify identity and ensure eligibility for rental
To provide customer support and respond to inquiries
To send booking confirmations, updates, and invoices
To improve our services and user experience
To comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information. However, we may share it in the following situations:
With insurance companies for coverage and claims
With law enforcement or government agencies when legally required
With payment processors or banks to complete transactions
With trusted service providers (e.g., IT support, marketing tools) under strict confidentiality agreements
We implement appropriate security measures to protect your data, including:
Secure servers and firewalls
Encrypted payment gateways
Strict access controls
Regular data audits and staff confidentiality training
Our website uses cookies to enhance your browsing experience. Cookies help us understand user behavior and improve our services. You may choose to disable cookies through your browser settings, but this may affect certain website features.
You have the right to:
Access the personal data we hold about you
Request corrections to your data
Request deletion of your data (subject to legal retention requirements)
Object to certain uses of your data (e.g., marketing)
To exercise these rights, contact us via the details below.
Our website may contain links to third-party sites (e.g., payment platforms, social media). We are not responsible for the privacy practices or content of those websites.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically.
If you have any questions about this Privacy Policy or your personal data, please contact us:
Driveflow Enterprises
Victory House, Ground Floor
Garden Estate Road, Opp. The Big Fish Restaurant
Email: driveflowenterprise@gmail.com
Phone: +254743444900